1. OTA (Firmware Upgrades)
Q: What is OTA? Why is this important for me to know?
A: OTA (Over-The-Air) is a firmware upgrade to your MEEP! that brings the MEEP! to the most current software version. In the initial production MEEP!s the first OTA needs to be initiated by the user. The OTA will show up in the bottom right corner within a few minutes after turning on and connecting the MEEP! via Wi-Fi. After the first OTA has completed there may be additional OTA's that will automatically upgrade the MEEP!. As we will constantly strive to improve the MEEP! experience we will continually update the software to do so. Our system will automatically check if the software version on your MEEP! is the latest one. If there is an updated version available, a notification will pop-up in the bottom right corner of the screen and ask you to download the OTA package.
Q: Does upgrading the MEEP! improve its performance?
A: Yes. We are constantly working on optimizing the MEEP! experience and adding new features. Even after purchasing your MEEP!, you will be able to upgrade the software online, via OTA (Over-The-Air). We strongly recommend downloading the OTA packages as they will improve the MEEP! experience.
2. Parent Portal and registration
Q: Why must a MEEP! be registered?
A: This is to ensure parents can set up the MEEP! with as much restriction or allowance as they desire for their child. The MEEP! must be registered by an adult in order for the child to gain online access. Once the OTA process is complete and the MEEP! is at least at version 1.1 (you can check by clicking help on the right scroll wheel and the version number and serial number will be listed), you will then be able to register the MEEP! on the parental portal.
Q: How do I register the MEEP! on the parent portal?
A: To register the MEEP! you must use either Google Chrome or Apple Safari as it is coded in HTML 5. Go to portal.meeptablet.com and click on "Create an account". Enter in all the information and once complete you will have access to parental controls for the MEEP!.
Q: Can I change later the information provided during the registration including the email?
A: As of today this is not possible, please make sure information entered are correct. We are working on an upgrade so that you can update afterward the information you provided.
Q Why do you require Google Chrome or Apple Safari to register the MEEP! and use the parental portal?
A: Our parental portal is designed in html 5 so as to give you the most optimized browsing experience. Both Google Chrome and Apple Safari are HTML 5 capable browsers. It is not the case for all versions of Explorer and Firefox. Some of the older versions of Safari can also be problematic, please make sure you have the latest one. We are working on opening more options so that you can use other type of browsers in the future.
Q: Why is a credit card required to register the MEEP!?
A: We require a one dollar charge to a credit card in order to maintain COPPA (Child online protection act) compliance which ensures that an adult is registering the MEEP!. This is a one-time charge and the one dollar is converted to 100 MEEP! coins which are then available for the MEEP! store. We do not maintain the credit card information which is strictly used only as a way to confirm that the MEEP! is being registered by the parent or an adult.
Q: My credit card isn’t accepted, what can I do?
A: Some specific credit cards are not supported, if this happen you can contact our customer support at 1-(800)-853-8883 8am – 5pm M-F. They will help you to solve this
Q: Why must I set up a Gmail account? Why should it be separate from my own Gmail account?
A: A Gmail account is necessary in order to access Google Play content. We highly recommend that you set up a new Gmail account for your child as opposed to using your own Gmail account. If you use your own Gmail account to set up Google play then your Gmail messages will flow into the MEEP! if Gmail being set up in the MEEP!. Therefore it's best to set up a Gmail account for your child.
Q: Can you explain the parental controls in greater details?
A: MEEP! parental controls will allow you to set up as much restriction or allowance as you desire for your child.
Q: What is the bad words list? What is blacklisting and white listing?
A: We maintain a bad words list and you can add to that bad words list as well. This precludes your child from using bad words that you feel are inappropriate in chat or in search.
3. Meep software issues
Q: It seems the harder I press on an icon the less responsive it is.
A: MEEP! uses an optical interface. It ACTUALLY has greater response to a lighter touch. We will continue to improve the interface with future firmware updates.
Q: I'm having trouble having key presses register on the MEEP! The scroll wheel seems to spin around often and I can't get the menu to register a key press. What can I do?
A: First make sure you've completed the OTA process and are version 1.1. Second use a light touch when selecting icons as this is an optical screen. A lighter touch works best. We will continue to make future improvements and updates to optimize overall touch screen functionality.
Q: The film strip view loads slowly, is there anything I can do?
A: The more apps on the MEEP!, the more the menu needs to load. You can click the upper right corner icon and take the MEEP! to a grid view for faster loading.
Q: I still can't get my MEEP! connected to the Internet.
A: Make sure you have followed the instructions in the MEEP! user manual, and pay attention to the following points:
Q: Why doesn't MEEP! let me watch flash videos or play flash games?
A: This is not a MEEP! issue as much as it is an Android issue. In August 2012 Adobe dropped flash support for Android in lieu of HTML 5.0 video standards. It will take some time for websites to incorporate the new HTML 5.0 code for video playback. We are looking at ways to solve this issue until HTML 5.0 is widely incorporated.
Q: Sometimes children can't use the YouTube Player or can't view the video they searched for.
A: It may be because you or supervisors that you assigned have blocked access to the online functions or didn't authorize some videos. All online functions are blocked by default in order to provide a safe environment for MEEP! users. Once you approve the access, your children will be able to use YouTube Player.
Another reason is that the video itself is encrypted by YouTube and may not be available for certain devices, including the MEEP!. We’re now filtering all those incompatible videos and we will improve the YouTube player in further version of the MEEP! Software
Q: Sometimes children can't use the Web Browser or can't access the website they are looking for.
A: It may be because you or supervisors that you assigned have blocked access to the online functions or didn't authorize some sites. All online functions are blocked by default in order to provide a safe environment for MEEP! users. Once you approve the access, your children will be able to use the Web Browser.
Q: Sometimes children can't view the website they want, or they can't read some contents on the website.
A: It may be because the website is blocked by you or supervisors that you assigned, as well as by Oregon Scientific. If children can't read some contents, it may be because MEEP! doesn't support the file format of the content.
Q: Sometimes children can't use the Communicator.
A: It may be because you or supervisors that you assigned have blocked access to the online functions. All online functions are blocked by default in order to provide a safe environment for MEEP! users. Once you approve the access, your children will be able to use the Communicator.
Q : We have Netflix, does it work on the MEEP!?
A: The answer is YES, however the current Android version of Netflix put out in early September has issue with many android devices, and does not currently run with MEEP!. We expect that will be fixed by Netflix shortly.
4. Meep hardware issues
Q: What can I do if my MEEP! hangs or has sluggish performance?
A: It is normal for a smart device to experience temporary slow performance or even hang up, especially when the device has been used non-stop for several hours. Please try the following:
Q: The battery seems to drain quickly. Is there something I can do to extend battery life?
A: Wi-Fi connections tend to drain the battery faster so if the child is not online and is mostly playing games or other activities it's best to turn Wi-Fi off. Additionally processor intensive activities such as movies and certain games will make the battery drain faster. It's important to note that we included a charger but also the MEEP! can be charged via USB. We also intend to have a car charger available on the market shortly.
Q:I notice the MEEP! comes with an AC adaptor. Does it also charge via USB?
A: Yes, the MEEP! battery will be charged if connected via USB to a PC or Mac.
5. Reading files on your MEEP! – USB and SD card
Q: How do I add contents to the MEEP! from a PC or Mac?
A: Connect the MEEP! via USB to PC or Mac and then:
For example if you are trying to transfer pictures open the home folder, then open the pictures folder, then open the DATA folder. From there you can drag files into the data folder and the photos will show up on the Meep! This same process is true for videos, e-books, photos, and music.
For music you need to create a specific folder under data and transfer your files into this folder. You can name it as you want. IMPORTANT: Do not modify or edit any other folder but the ones mentioned above. It could damage the MEEP! Software and architecture.
Q: My children don’t know how to view files from an microSD card on my MEEP!
A: Please read the microSD card section of the user manual on the MEEP! If you can’t find the answer there:
Q : I've tried to view some files from my SD card on my MEEP!. I followed the instructions but it still doesn’t work.
A: It is probably because MEEP! doesn’t support the file you are trying to view. There are many free file converters available to convert file formats. Try different combinations and please make sure the file extension is in the lower case! (i.e. photo.jpg not photo.JPG.). Here is the list of file formats supported by MEEP!
Audio - MP3(.mp3) / WAVE(.wav)
Image - JPEG (.jpg) / PNG (.png)
Video - MPEG-4 (.mp4)
6. Contents and MEEP! Store
Q: Sometimes I can't use the MEEP! Store!
A: It may be because you or the supervisors you assigned have blocked access to the online functions. All online functions are blocked by default in order to provide a safe environment for MEEP! users. Once you approve the access, your children will be able to access the MEEP! Store.
Q: The MEEP! Store does not show up on my MEEP!
A: Please make sure that you have enabled Wi-Fi, run through the OTA (firmware upgrade), and registered the MEEP! via Google Chrome or Apple Safari at https://portal.meeptablet.com. Once you are registered, the MEEP! Store will show up automatically on the right wheel menu of the MEEP!
Q: Some of the software on the MEEP! seem like it's meant for young children, is there content available for older kids?
A: Yes absolutely, either through the MEEP! Store or via Google play you will find plenty of games, books, movies, and other apps for all ages. MEEP! was designed for kids 6+, but younger kids and even some kids older than 11 can still find enjoyment and content suitable for them.
Q: Under the same security settings, I don't need approval for some games while I need approval for some others, why?
A: It depends on the settings level for the MEEP! Store on the MEEP! Together portal. You can select Blocked, Approval Needed or Full Access. For the last case your children will be able to download direct items from the MEEP! Store, assuming they have enough MEEP! Coins to do so.
Q: How do I access Google Play for the MEEP!?
A: You have to register a parent account first on MEEP! Together parental portal. Then, from the parental portal, click on "Parentl Settings" at the top of the page and select the MEEP! on which you want to open Google Play. Scroll down the settings page and you will find a "Open Google Play" button. When you click that button, Google Play will open on the MEEP!, provided that it is connected to the Wi-Fi. Additionally you can log into Google Play on your web browser using the Gmail account associated with the MEEP! and make selections directly from the web browser to push applications directly to the MEEP!. For more details, please Click here.
You can also open Google Play on your MEEP! by clicking on the Open Google Play button located in the On-Device MEEP! Together app.
Q: I can't see any Google Play items on the MEEP! Store
A: Google Play items are not available on the MEEP! Store. You have to open Google Play on the MEEP! in order to access Google Play Items (see above).
Q: Do ALL Google Play apps work on the MEEP!?
A: Most do, but not all. For instance if the app requires phone features it may not run on the MEEP!. Google Play will let you know if it is not installable on the MEEP!
Q: Does Skype work on the MEEP!?
A: YES, Skype works on the MEEP!. Please make sure that the parental portal settings are set to medium and you can download from Google Play.
Q: Does Facebook work on the MEEP!?
A: YES, Facebook App works on the MEEP!. Please make sure that the parental portal settings are set to medium and you can download from Google Play.
Q: I completed a factory reset and now all of my apps and data are missing? What can I do?
A: If you have lost the pre-loaded content on your MEEP! after performing a factory reset, please go to the MEEP! Store and visit the My Apps page. Then tap on the “Recover all” button to start downloading all the pre-loaded content. You can also choose to download only selected items from the pre-loaded content. Simply tap on the “Recover” button located next to the items you want to download.
Q: What accessories are available for MEEP!?
A: We will have colored sleeves available in green, blue, purple, and pink. We also have a whole host of hardware accessories to round out the MEEP! experience including a MEEP! Joystick, MEEP! Steering Wheel, MEEP! Headphone, MEEP! Microphone, MEEP! Piano, MEEP! Drums, and a MEEP! GamePro Case. See meeptablet.com for more info.
Q: Do the accessories come with their own apps?
A: YES, most of the accessories come with a coupon for 3 downloadable games that are specific to the accessory.
Q: Can I use the accessories to play all games and apps?
A: No the accessories are to be used with their specific games that we have been developing especially for them, so as to ensure the best compatibility and gameplay possible.
Q: I want to find another color for the MEEP! Do you offer other colors?
A: We will have purple, blue, green, and pink sleeves for sale later.
8. Still having issues?
Q: I'm still having problems with my MEEP! Who can I contact for help?
A: We want to make sure that your MEEP! experience is an excellent one. We have a dedicated customer service organization that can be reached at 1-(800)-853-8883 8am – 5pm M-F. Additionally you can find support including how-to videos at www.facebook.com/MeepTablet.US and at www.meeptablet.com. Drop us a note! We want to hear what you love or suggest can be improved on MEEP!
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